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Turn Those Upset Customers Around: Best Practices For Customer Service Recovery | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in October
Micah Solomon , CONTRIBUTOR

Every business needs a framework for customer service recovery–a sequence of best practices–for those times when the situation hits the fan and the customer hits the roof.

http://www.forbes.com/sites/micahsolomon/2017/10/15/bringing-upset-customers-around-best-practices-for-customer-service-recovery/#4f337eb326e2
 

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